State Farm® Insurance Agent Jim Cornwell

"We contacted the Jim Cornwell agency in need of renters insurance for our daughter attending UT this fall. The agent we worked with, Zach Johnson, was wonderful. He went above and beyond to provide us with exceptional customer service, prompt communication, and personal attention. We are miles away, however he made us feel as though we’ve known him for years; like part of the family. Without hesitation, we would recommend the Jim Cornwell State Farm agency…and ask for Zach."

"As a first time homeowner, shopping for homeowners and flood insurance was quite overwhelming initially. My realtor recommended this company and I got in contact with Matt. After dealing with numerous insurance brokers previously, Matt made the entire process so much smoother. He is extremely easy to communicate with, his lines are always open for questions and truly goes the extra mile to make sure you are comfortable. Not only does he communicate with you but also ensures your lender (if you’re using one) has all of the appropriate documentation required for a smooth closing day. If I could give Matt and this company 6 stars, I would. I highly recommend anyone shopping for insurance to reach out to this company."

"Susanne left me hanging with the flood of my vehicle and the reinstatement of my new vehicle. I had to switch offices. I have text giving her my vin number and she never insured the new vehicle. She was very rude and had the attitude I could call the main State Farm number rather than talk with her for the claim. She was rude and disrespectful during a stressful time.when replacing the flooded vehicle I tried to get a quote on 3 potential vehicles letting her know I was shopping that day. Never got back to me. I was waiting on her for a few hours called back and had to completely go through it again with a new rep. Hours wasted waiting while thinking she was working on it. I would not recommend this office."

"My recent statements from State Farm for my vehicle showed an increase way above what was expected and I discovered that the wrong driver was listed as the primary driver and most of my discounts were no longer listed. I called Jim Cornwell's office and was able to speak with Gloria. She researched the situation, found the problems and called me back with the results. I was very pleased as the corrections are lowering my bill substantially. With my policy corrected, she checked my husband's to be sure his policy was correct. All through the process Gloria was very knowledgeable, called me back when she said she would, and got the problems resolved. She also explained how everything would be resolved going forward. Gloria was very pleasant, friendly and got my questions answered promptly. She is an asset to Jim Cornwell's office! Thank you, Leslie Hickland"

"Citizen's Insurance was 3 days away from permanently canceling my homeowner's policy and the State Farm agent I was assigned (my long term agent had passed away suddenly unfortunately) wasn't helpful in assisting me to prevent it. After reading all the positive reviews on-line, I stopped by Jin's office as a last resort. Jim listened to my problem and immediately called Laurie in to help. She knew what the issue was (my flood insurance limits were wrong) and set out to help me solve it. Jim then brought in Matt, who was able to make several phone calls to help. Between Laurie and Matt, my policy was reinstated today! They are my heroes! I was treated with kindness, respect, patience, empathy, and genuine care by both of them, Jim, and everyone I encountered in his office. This was an unexpectedly wonderful experience. I highly recommend Jim's agency to anyone who needs Insurance and wants to be treated like they are appreciated and truly valued for being a customer."

"This is Don Clark. I am 91 years old. Insurance in Florida gets a bad name. However this agency is completely different. Matt Cumby took time out of his day to get my account straightened out. Matt came out to my assisted living facility and got the job done. Matt was on time, took his time and explained my policy clearly. Matt renewed my faith in the future generation. Thank you so much Jim!!"